about Sacred Taste?
What our customers
Need help? We've got you covered!
What payment methods do you accept?
Is my payment information secure?
We take your security seriously, and we use SSL encryption to protect your payment information. You can shop with confidence at Sacred Taste, knowing that your personal and payment information is always safe.
Are your cacao ethically sourced?
We pride ourselves in sourcing our cacao ethically and sustainably. Good for you, good for the planet.
How long does shipping take?
All orders are dispatched between 1-2 business days. Our standard shipping time is between 3-5 business days within Australia, and 5-10 business days outside Australia. But don't worry, we'll keep you updated every step of the way, so you know exactly when your order will arrive!
Can I track my order?
What is your exchange and refund policy?
To be eligible for an exchange or refund, your item must be defective or faulty. Photographic or video evidence of this must be provided, along with your proof of purchase emailed to firstname.lastname@example.org in order to approve and process your exchange if the item is defective or faulty. Our customer service team will happily be able to help assist you in this process.
Unfortunately, we do not offer refunds of exchanges for change of mind or not suitable purchases.
For refunds, we will issue the funds back to the same method of payment that is on the invoice.
Claims must be made within 30 days of the invoice date of purchase.
Please note, for any purchases that are not directly made on our website and through our third party retailers or wholesalers, you will need to contact the store that you had purchased the goods from.